How do I add to the shopping cart?
You can add to the shopping cart directly from the
products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the shopping cart.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart, your page will refresh and the item will be added to your cart. You can then locate the shopping cart in the right hand column of the store or the link to "View Cart" in the top menu navigation bar. Your items will be listed in the shopping cart, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart in the right hand column of the store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of your purchases.
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How do I edit my items?
First locate the shopping cart in the right hand column of the store or the link to "View Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items you wish to find shipping costs for to your cart then locate the shopping cart in right hand column of the store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received by eNaturelle, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking on the "Order Tracking" section via the link on the top menu navigation bar.
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An item is missing from my shipment.
Please contact eNaturelle via the "Contact Us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact eNaturelle via the "Contact Us" page.
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How do I create an account?
In the right hand side column of the store you will see a "Members" box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
At present we are only shipping within Australia. We will expand to overseas shipping in the future. If you are visiting our site from another country and would like us to ship to you please email eNaturelle with this request.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. We accept Direct Bank Deposit and payment via Paypal (secure credit card payment).
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When will my order ship and what are my shipping charges?
First add the items you wish to find shipping costs for to your cart then locate the shopping cart in right hand column of the store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
This site collects information from our users at several different points on our website. We will not sell, share, or rent this information to others.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact eNaturelle via the "Contact Us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
Your invoice is included with your purchase. If you did not receive your invoice or would like another copy, please contact eNaturelle via the "Contact Us" page to have one emailed to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase. If your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the store categories in the left hand column. 2) Use the search tool tin the right hand column to find the item through keywords. 3) Browse by brand in the left hand column.
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How do I contact you?
You can contact eNaturelle via the "Contact Us" page - click on the link in the top menu navigation bar.
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